Frequently Asked Questions
About
Why TrallyMeds?
The TrallyMeds journey is designed with precision and dedication. Our US-certified physicians go beyond the ordinary, meticulously examining your unique health profile. It's more than just convenience; it's about you receiving personalized attention throughout your healthcare experience. Discover our expanding product offerings, providing care independent of insurance coverage and at unmatched prices, with no hidden fees. Your path to wellness is our priority at TrallyMeds, where your health journey is crafted with expertise and dedication. 
What is the TrallyMeds process?
Start by choosing the therapy that suits your needs. Click "Become a Patient" and respond to a few medical questions. Our US-based doctors will thoroughly review your information and prescribe medications when deemed suitable. Expect to hear back from one of our doctors within approximately 24 hours. In certain states, a video or phone consultation may be necessary. In such cases, our dedicated doctors will reach out to you, ensuring your consultation is completed seamlessly through the required method.
How much does TrallyMeds cost?
In most cases, you may be eligible for a consultation at no-cost included with your order. If medication therapy is appropriate, you will be able to purchase it through the Trally Meds platform at far lower costs than other sites and even cheaper than your local pharmacy. Consultations are always free. If medication therapy is appropriate, you will be able to purchase it through the Trally Meds platform at low costs with complimentary delivery included.   
Other
Can I use my health insurance?
We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. TrallyMeds has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.
Is it legal to prescribe medications online?
Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in, This allows you to get the medications you need, on your schedule, hassle-free.
Can I use my local pharmacy?
Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through TrallyMeds’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.
When will I be charged for my medication?
You will be billed for you medication when it is prescribed, and then it will be shipped to you at no cost
Is my information safe?
Yes. We take protecting your information seriously. Please read our Privacy Policy for details.
How old do I have to be to use Trally Meds?
We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.
If I’m having an emergency, what should I do?
In case of emergency please call 9-1-1.
Why do I need to submit a copy of my photo ID and take a picture of myself?
State Regulations require that our medical providers see who we are treating. This is why we may ask you to take a picture of yourself and your photo ID.
Ordering
Where does TrallyMeds offer service?
TrallyMeds offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process. 
Do I need to sign for my order?
No. Your medication will ship via Rush No-Contact delivery, a signature is not required.
How do I changed my credit card?
You can change your method of payment at any time. Login to your TrallyMeds member portal and follow the prompts 
What if I have a problem with my order or my account and need help?
Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.
How long will it take to get my medication?
Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.
How can I change my shipping address?
Login to your TrallyMeds member portal and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments
Returns
How do I reorder or cancel?
Login to your TrallyMeds member portal and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.
Can I return my medications once I receive them? 
Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.
Can't find your answer in the FAQ? Ask us directly.